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Terms of Use

Effective from 24 September 2026

These terms apply when you use the GO365 platform: the go365.ee website and its related services. The platform is operated by Echona OÜ (registry code 17256809, address Teeääre, Pühajõe küla, Jõhvi vald, 76401 Ida-Viru maakond, Estonia, email kerlin.kams@gmail.com; hereinafter “GO365” or “we”). By using the platform, you agree to these terms.

1. Definitions

  • Platform – the GO365 website and service through which customers and service providers find each other.
  • Customer – a user who looks for and books a service.
  • Service provider – a user who offers their services through the platform, such as cleaning, babysitting or tutoring.
  • Booking – an agreement made on the platform between a customer and a service provider on a specific service, time and price.

2. The role of GO365

GO365 connects customers with service providers. Payments made through the platform are processed by a payment provider. The contract for the service is concluded between the customer and the service provider. GO365 is neither the provider of the service nor the employer of the service provider.

3. Your account

  • You must be at least 18 years old to create an account.
  • Give accurate information about yourself and keep it up to date.
  • Keep your login details secret. You are responsible for everything done with your account.
  • Before a service provider’s profile is published, we may verify their identity and the information they have provided.

4. Service provider obligations

  • Describe your services, prices and availability accurately.
  • Provide the service at the agreed time, carefully and professionally.
  • You must have the skills and, where required, the permits needed to provide the service.
  • You are responsible for declaring your income and paying your taxes.

5. Customer obligations

  • Give the information needed for the job accurately and in good time.
  • Give the service provider access and a safe working environment at the agreed time.
  • Pay for the service through the platform.

6. Prices and payments

  • The service provider sets the price of the service. You see the price before you book.
  • Payments are made through the platform using a payment service provider.
  • The payment provider holds the money the customer pays and releases it to the service provider after the job is done.
  • If GO365 charges a service fee, the amount is shown clearly before you confirm a booking.

7. Cancellations and problems

The cancellation terms (deadline and any fee) are shown before you confirm a booking. If a service was not provided or did not match what was agreed, let us know as soon as possible. We will help resolve the situation, and until then the payment stays on hold with the payment provider.

8. Reviews

After a job is done, the customer and the service provider can review each other. A review must be honest and based on real experience. We remove reviews that are misleading, offensive or unlawful.

9. Prohibited activities

On the platform, you must not:

  • give false information or create fake profiles;
  • offer or order illegal services;
  • insult, harass or endanger other users;
  • arrange payment for work found through the platform outside the platform;
  • interfere with the platform or try to gain access you are not entitled to.

If these terms are breached, we may suspend or close the account.

10. Liability

We do everything reasonable to keep the platform secure and running without interruptions, but we cannot guarantee that it is always available. The service provider who provided a service is responsible for its quality. GO365 is liable only for direct damage we have caused intentionally or through gross negligence. These terms do not limit a consumer’s statutory rights.

11. Intellectual property

The design, texts and logos of the platform belong to GO365. Content you add to your profile (texts, images) remains yours, but you give us the right to display it on the platform.

12. Personal data

To learn how we process personal data, read our Privacy Policy.

13. Closing your account

You can close your account at any time. Any bookings in progress must be completed or cancelled first.

14. Changes to these terms

We may change these terms. We will notify you of changes by email at least 15 days before they take effect. If you keep using the platform after the changes take effect, the new terms apply to you.

15. Disputes

These terms are governed by Estonian law. We try to resolve disputes through negotiation. A consumer may also turn to the Consumer Disputes Committee operating at the Consumer Protection and Technical Regulatory Authority (www.ttja.ee). If no agreement is reached, disputes with businesses are settled by Viru County Court. A consumer may bring a claim before the court provided by law.

16. Contact

If you have questions, write to us at kerlin.kams@gmail.com.